Senior Project Manager · IT & Digital Transformation

ARTEM
SHVAB

Banking & Government · 20 Years Experience

Who I Am

I turn complex problems
into working systems.

20 years across banking, fintech, and UK government digital. I take ownership of the full delivery lifecycle — from business case to closure.

Currently leading a £2M digital transformation programme at Norfolk County Council. Before that, I drove €7M in efficiency savings at Raiffeisen Bank Ukraine — while maintaining 99.9% system uptime during active conflict.

What I bring isn't just delivery. It's clarity in ambiguity, governance that actually secures buy-in, and the ability to translate between technical teams and C-suite stakeholders.

Banking & Fintech UK Government Digital IT & Infrastructure Product Management

20yrs

Industry Experience

£2M

Current Programme Budget

Sectors: Banking · Fintech · Gov · EU

By the Numbers

Results that speak.

€7M

Efficiency savings

Raiffeisen Bank Ukraine

99.9%

System uptime delivered

Mission-critical banking — wartime operations

40%

Digital engagement increase

Citizen services — Norfolk County Council

Sites migrated

SharePoint Online — 12 months on time

What I Deliver

Eight ways I add value.

End-to-End Delivery

From initiation to closure — owning plans, budgets, risks, and governance across complex multi-stakeholder programmes.

Budget & Financial Control

Budget ownership, forecasting, and quarterly financial reporting — keeping programmes on track from £2M to €7M+ scale.

Programme Governance

Building SteerCo cadence from scratch — status reports, risk registers, decision logs, escalation paths that secure buy-in.

Risk & Issue Management

Proactive risk heat maps, issue registers, and mitigation strategies — identifying blockers before they become incidents.

Cross-Functional Teams

Leading teams of 10–25 across IT, Legal, Risk, Ops and Design — aligning competing priorities without losing momentum.

Agile, Waterfall & Hybrid

Matching methodology to context — sprint-based digital delivery or structured Gantt for regulatory programmes. Whatever works.

Data & Reporting

SQL-driven platforms, Power BI dashboards, and executive reporting that turn raw data into decisions at SteerCo level.

Stakeholder Management

Translating technical complexity for C-suite and Cabinet Members — building the trust that unblocks decisions and funding.

Career

20 years of delivery.

Nov 2023 – Present Current

Digital Design Team Manager

Norfolk County Council

UK local government · Team of 10 · Programme budget £2M · Reporting to Directors & Cabinet Members
- 18 website migrations in 12 months — inherited stalled legacy platform, built critical-path schedule, decommissioned legacy system, cut maintenance costs 35%
- Set up governance from scratch: monthly SteerCo cadence with Directors and Cabinet Members — unblocked two resource bottlenecks stalled for months
- Launched 10 new WCAG 2.1 AA compliant council websites with API integrations across 5 departments — 40% increase in resident digital engagement
£2M Programme Agile Delivery WCAG AA SteerCo Governance
Nov 2018 – Nov 2023

Product / Process Manager

Raiffeisen Bank Ukraine

International bank 5,000+ employees · Cross-functional teams 25+ · 15+ major initiatives · C-level reporting
- €7M efficiency savings — led strategic infrastructure migration and process automation programme across IT, Legal, Risk and Operations over 4 years
- Built Change Enablement Platform: SQL-driven tracking with Power BI dashboards — reduced change request processing from 5 days to 1 day, adopted bank-wide
- 99.9% system uptime maintained during wartime operations (2022–2023) — redesigned incident response, shifted to remote-first delivery
- Launched first online FX payment system in Ukraine — enabled €50M+ in annual international transactions
€7M Savings SQL & Power BI Wartime Continuity Product Launch
2018

Business Analyst / Project Coordinator

IMA Consulting

Consulting firm · Government and enterprise clients · 15+ projects delivered
- Accelerated delivery by 40% through structured requirements workshops and standardised templates across 15+ digital solutions
- Coordinated 3–5 person teams per project, reducing handoff ambiguity between BA, development, and QA teams
Business Analysis Government Digital Requirements
2004 – 2018

Project / Process Manager

Financial Institutions

Insurance, banking, fintech · Progressive roles from individual contributor to team lead · 10+ products launched
- €5M+ revenue generated — end-to-end delivery of 10+ banking and insurance products with owned roadmaps, business cases and delivery timelines
- 30% cost reduction through process optimisation and vendor management — ran competitive tenders, renegotiated SLAs
- 28–40% customer satisfaction improvement through service redesign and structured feedback loops
Banking Products Vendor Management Process Optimisation

How I Think

Problem → Action → Result.

Raiffeisen Bank Ukraine

Turned chaos into a system

5 days → 1 day

SQL Power BI Process Design Change Management

Problem

Change requests had no standardised process — requests arrived via email, Service Desk, even phone calls. Average processing time was 5 days, with no audit trail. Stakeholders complained about lack of transparency.

Action

Mapped the end-to-end change request lifecycle, identified 6 handoff points where requests stalled. Designed and built a SQL-driven platform with automated routing, SLA tracking, and a Power BI dashboard for real-time visibility.

Result

Processing time dropped from 5 days to 1 day. 100% audit trail achieved. The platform was adopted bank-wide and reduced change-related incidents by 45%.

Norfolk County Council

Solved a delivery bottleneck

3 months → 2 weeks

Resource Management Stakeholder Governance Agile Planning SharePoint

Problem

Two critical workstreams were blocked for 3 months because a shared design resource was over-committed across all 18 migrations simultaneously. No one had mapped the resource conflict.

Action

Mapped actual vs. planned resource allocation, identified the conflict, restructured work into sequential batches of 4–5 sites, and re-baselined the plan with SteerCo approval.

Result

Unblocked both workstreams within 2 weeks. The batching approach became the standard delivery model for the rest of the programme, enabling all 18 migrations to complete on time.

Tools & Tech

The tools I work with daily.

Project Delivery

Jira

Confluence

MS Project

Azure DevOps

Data & Reporting

SQL

Power BI

Excel

Power Automate

Collaboration & Design

Miro

Figma

Notion

Claude AI

Qualifications

Credentials & education.

Professional Scrum Master I

Scrum.org

Agile Business Analyst

APMG International

Change Management Practitioner

APMG International

PM with AI Projects

Specialised Module

Project Manager in IT

L.A.B.A.

Power BI Professional

L.A.B.A.

Civil & Business Law

Odessa Academy

Foreign Trade Manager

Nikolaev University

Get In Touch

Let's build something
that matters.

Open to Senior PM / Programme Director roles in Norwich or UK remote. Currently exploring opportunities with impact.

Email artem.schwab@gmail.com Phone +44 7444 572 397

Location Norwich, UK · Remote

Download CV LinkedIn Profile

ARTEMSHVAB

I turn complex problems into working systems.

Results that speak.

Eight ways I add value.

End-to-End Delivery

Budget & Financial Control

Programme Governance

Risk & Issue Management

Cross-Functional Teams

Agile, Waterfall & Hybrid

Data & Reporting

Stakeholder Management

20 years of delivery.

Digital Design Team Manager

Product / Process Manager

Business Analyst / Project Coordinator

Project / Process Manager

Problem → Action → Result.

Turned chaos into a system

Solved a delivery bottleneck

The tools I work with daily.

Credentials & education.

Let's build something that matters.

ARTEM
SHVAB

I turn complex problems
into working systems.

Let's build something
that matters.